To install the system, Frontpoint directs you to its mobile site to complete the initial setup. The site walks you through step by step — how to get the control panel connected and online, how and where to place your door sensors, and more. Because it’s a personalized mobile experience, if you stop halfway through installation and come back to it later, the site remembers where you were. If you’re stalled at a particular stage for longer than you should be, a help window pops up on your device with a phone number to call.
When you’re ready to activate the system, you call the customer service line, and a rep confirms that your system is online and fully functional. The entire process takes about 30 minutes. If you run into any issues and don’t want to call Customer Service, the Frontpoint website features visual guides on every piece of equipment, plus tutorial videos and an extensive FAQ section.
A few minutes into the DIY installation, our tester got stuck getting her control panel up and online — it just wouldn’t connect. A help window popped up with a number to call, and a Frontpoint rep helped troubleshoot. After about 10 minutes, he could tell there was an issue with the circuit board. Certainly not ideal — but the rep apologized and shipped her replacement control panel overnight. When the piece arrived the next day, her system was up and running in just 15 minutes.
All plans come with professional monitoring, but there are different package tiers: Protection, Interactive, and Ultimate. Protection offers basic monitoring, while Interactive unlocks home automation features and remote access from the Frontpoint app. For extra surveillance options like live video streaming, motion-triggered photos, and night vision, spring for the Ultimate plan. All plans require a 12- or 36-month contract. Frontpoint also offers a 30-day trial period.